If you wish to cancel your order you must do so in writing by emailing us at [email protected] within the first 24 hours of purchasing.
We do not accept returns or provide refunds for any custom items or commisions, such items leave materials in an unusable state, please check all information before ordering.
Please ensure you are fully satisfied with any dimensions and the full product information before placing an order. Any questions about our products, please do email us first to ensure you will be happy with your purchase!
It is the customer’s responsibility to ensure that all measurements of the Furniture purchased are checked to ensure accessibility. Any item of Furniture that we are unable to deliver as a result of problems involving access that were not mentioned in writing at the time of order will not be refunded.
For items that are made to order, there will be no charge for cancellation or amendments to orders if notification is received in writing within 24 hours of placing the original order. All amendments to orders must be notified in writing by email at [email protected]
All returns must be requested by email to [email protected] within 14 days of the delivery date and must be sent back at the buyers expense within 21 days of the delivery date. If the item has been damaged during transit, please keep your item in the original packaging and inspect upon delivery, also please sign for the package as “DAMAGED” (this is an important step). We will do everything we can to help in this circumstance – please send photographs of the damage ASAP to our email address with your order number, and within the first 24 hours of receiving your parcel. In this instance, we would be able to provide a replacement or repair the damage free of charge. All items must be returned to our business address:- Shore Joinery, 1 Hardwick Rise, Birmingham Road, Pathlow, Stratford-upon-Avon, Warwickshire, United Kingdom, CV37 0ES.
We will not be able to refund any payment after that time. Furniture made to order (either standard size, custom and/or bespoke) may only be returned for a full refund or exchanged in the unlikely event of items being found to be faulty. If you fail to take reasonable care of the goods before they return to us and this causes the damage or deterioration of the products, we will charge you for the reduction in value. For security reasons, refunds are given by the same method that the original payment was made by.